The SIR20216 Certificate II in Retail Services encompasses the basic skills and knowledge needed for those wanting to work in the retail sector.

This qualification reflects the role of frontline retail team members who use a defined and limited range of operational skills to undertake workplace activities. They are involved in mainly routine and repetitive tasks and work under the direct supervision of others.

Your training will focus on: 

  • Understanding what is the retail sector made up of
  • How to engage with customers
  • How to contribute to workplace health and safety
  • How to work effectively in the retail sector, including:
    • Organising personal work requirements
    • Advising on products and services
    • Identifying and responding to security risks

AST auspices this qualification to secondary schools so their teachers can deliver to secondary school students as part of their VET studies.

Job roles vary across different industry sectors and may include:

  • Retail Assistant
  • Customer Service Assistant
  • Point-of-Sale Operator
  • Front Office Assistant

Assessment may consist of

  • written answers to questions
  • role plays
  • holistic assessment

Evidence may be 

  • written 
  • audio recordings
  • video recordings
  • observation
  • Zoom recording
  • interview
  • documents

All students will engage in a language, literacy, numeracy and digital literacy (LLND) activity to evaluate potential support requirements.

The SIR20216 Certificate II in Retail Services consists of 12 units:

  • 7 core units
  • 5 elective units

Elective units will vary depending on consultation with industry.

Core units include:

SIRXCEG001 Engage the customer
SIRXCOM001 Communicate in the workplace to support teams
SIRXIND001 Work effectively in a service environment
SIRXIND003 Organise personal work requirements
SIRXPDK001 Advise on products and services
SIRXRSK001 Identify and respond to security risks
SIRXWHS002 Contribute to workplace health and safety

 

This qualification is offered to secondary schools on a fee-for-service basis, where a fee is charged for each individual student’s enrolment.

Please contact us for the current year’s auspicing fees.

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I wanted a change of careers and AST went above and beyond to find a course that suited my needs, the enrolment process was a breeze and I was supported through the process. Starting a course as an adult was very nerve racking, but the trainer I had ensured every single students needs were met and catered his teaching style to suit their needs, a very inclusive organisation and a very safe environment to be in.

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