SIT20322

Certificate II in Hospitality

Introduction

Become a part of one of Australia’s favourite industries.

Australia is obsessed with the hospitality industry. With cafes on every corner and pubs and hotels never too far away, become a part of the industry that is all over the country.

Category

VETDSS

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The SIT20322 Certificate II in Hospitality encompasses the basic skills and knowledge needed for those wanting to work in the hospitality sector. For those wanting to work in environments such as hotels, catering operations, and coffee shops, this qualification provides experience to get comfortable in the industry.

Your training will focus on:

How to use hospitality skills
How to participate in health and safety processes
How to work effectively in the chosen stream of hospitality, could include:
- Maintain cleaning storage areas
- Preparing and presenting dishes
- Provide responsible service of alcohol
- Attending gaming machines

Delivery mode

AST auspices this qualification to secondary schools so their teachers can deliver to secondary school students as part of their VET studies.

Job roles

Job roles vary across different industry sectors and may include:

Café Attendant
Bar Attendant
Catering Assistant
Room Attendant
Front Office Assistant

Assessment

Assessment may consist of

written answers to questions
role plays
holistic assessment

Evidence may be

written
audio recordings
video recordings
observation
Zoom recording
interview
documents

Entry Requirements

All students will engage in a language, literacy, numeracy and digital literacy (LLND) activity to evaluate potential support requirements.

Units

The SIT20322 Certificate II in Hospitality consists of 12 units:

6 core units
6 elective units

Elective units will vary depending on consultation with industry.

Core units include:

BSBTWK201	Work effectively with others
SITHIND006	Source and use information on the hospitality industry
SITHIND007	Use hospitality skills effectively
SITXCCS011	Interact with customers
SITXCOM007	Show social and cultural sensitivity
SITXWHS005	Participate in safe work practices

Fees

This qualification is offered to secondary schools on a fee-for-service basis, where a fee is charged for each individual student’s enrolment.

Please contact us for the current year’s auspicing fees.

Duration

I would highly recommend AST and if I decide to do more study I will definitely be using AST.

Course Participant Heidi

Access Skills Training was the best experience for me, and the best thing that I could have done.

Course Participant Kylie

Completed Cert IV in Disability with AST online, trainers were extremely helpful and the online portal was easy to navigate. Would highly recommend AST.

Course Participant Emma

I wanted a change of careers and AST went above and beyond to find a course that suited my needs, the enrolment process was a breeze and I was supported through the process. Starting a course as an adult was very nerve racking, but the trainer I had ensured every single students needs were met and catered his teaching style to suit their needs, a very inclusive organisation and a very safe environment to be in.

Course participant Angie

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