The SIT20322 Certificate II in Hospitality encompasses the basic skills and knowledge needed for those wanting to work in the hospitality sector. For those wanting to work in environments such as hotels, catering operations, and coffee shops, this qualification provides experience to get comfortable in the industry. 

Your training will focus on: 

  • How to use hospitality skills
  • How to participate in health and safety processes
  • How to work effectively in the chosen stream of hospitality, could include:
    • Maintain cleaning storage areas
    • Preparing and presenting dishes
    • Provide responsible service of alcohol
    • Attending gaming machines

AST auspices this qualification to secondary schools so their teachers can deliver to secondary school students as part of their VET studies.

Job roles vary across different industry sectors and may include:

  • Café Attendant
  • Bar Attendant
  • Catering Assistant
  • Room Attendant
  • Front Office Assistant

Assessment may consist of

  • written answers to questions
  • role plays
  • holistic assessment

Evidence may be 

  • written 
  • audio recordings
  • video recordings
  • observation
  • Zoom recording
  • interview
  • documents

All students will engage in a language, literacy, numeracy and digital literacy (LLND) activity to evaluate potential support requirements.

The SIT20322 Certificate II in Hospitality consists of 12 units:

  • 6 core units
  • 6 elective units

Elective units will vary depending on consultation with industry.

Core units include:

BSBTWK201 Work effectively with others
SITHIND006 Source and use information on the hospitality industry
SITHIND007 Use hospitality skills effectively
SITXCCS011 Interact with customers
SITXCOM007 Show social and cultural sensitivity
SITXWHS005 Participate in safe work practices

 

This qualification is offered to secondary schools on a fee-for-service basis, where a fee is charged for each individual student’s enrolment.

Please contact us for the current year’s auspicing fees.

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I wanted a change of careers and AST went above and beyond to find a course that suited my needs, the enrolment process was a breeze and I was supported through the process. Starting a course as an adult was very nerve racking, but the trainer I had ensured every single students needs were met and catered his teaching style to suit their needs, a very inclusive organisation and a very safe environment to be in.

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