The CHC22015 Certificate II in Community Services encompasses the skills and knowledge that are needed to assist others in a professional capacity. There are a multitude of people who need additional support and rely on the help of community services, such as senior citizens, disabled people, and people in crisis. In community services, every day is an opportunity to help someone.

Your training will focus on: 

  • Working in community services
  • Ensuring health and safety of yourself and others
  • How to work with diverse people

AST auspices this qualification to secondary schools so their teachers can deliver to secondary school students as part of their VET studies.

Job roles vary across different industry sectors and may include:

  • Personal Care Giver
  • Community Services Contact Officer
  • Support Worker (Community Services)
  • Assistant Community Services Worker

Assessment may consist of

  • written answers to questions
  • role plays
  • holistic assessment

Evidence may be 

  • written 
  • audio recordings
  • video recordings
  • observation
  • Zoom recording
  • interview
  • documents

All students will engage in a language, literacy, numeracy and digital literacy (LLND) activity to evaluate potential support requirements.

The BSB10120 Certificate I in Workplace Skills consists of 9 units:

  • 5 core units
  • 4 elective units

Elective units will vary depending on consultation with industry.

Core units include:

CHCCOM001 Provide the first point of contact
CHCCOM005 Communicate and work in health or community services
CHCDIV001 Work with diverse people
HLTWHS001 Participate in workplace health and safety
BSBWOR202 Organise and complete daily work activities


This qualification is offered to secondary schools on a fee-for-service basis, where a fee is charged for each individual student enrolment.

Please contact us for the current year’s auspicing fees.

I wanted a change of careers and AST went above and beyond to find a course that suited my needs, the enrolment process was a breeze and I was supported through the process. Starting a course as an adult was very nerve racking, but the trainer I had ensured every single students needs were met and catered his teaching style to suit their needs, a very inclusive organisation and a very safe environment to be in.

Course participant Angie

Access Skills Training was the best experience for me, and the best thing that I could have done.

Course Participant Kylie

I would highly recommend AST and if I decide to do more study I will definitely be using AST.

Course Participant Heidi

I never had any problems communication with my trainer and they were always helpful and supportive! Thank you for believing in me but most importantly helping me believe in myself!

Course participant Crystall