The Certificate IV in Community Services provides you with specialised skills and knowledge for supervisory roles within the community and develop strategies to assist individuals in meeting their immediate needs.

Your training will focus on: 

  • Using communication to build relationships
  • Assessing and promoting social, emotional and physical wellbeing
  • Developing and maintaining networks for collaborative partnerships
  • Providing suicide bereavement support
  • Responding appropriately to domestic and family violence
  • Working with diverse communities

Graduates of this nationally accredited Certificate IV can move into roles where they provide a first point of contact and/or directly assist individuals in meeting their immediate needs. At this level, people typically supervise others and can co-develop strategies for supporting community members and/or groups.

  • Face-to-face
  • Blended, online learning (to complement face-to-face delivery)
  • Part-time – up to 10 months

Occupational titles may include:

  • Community Health Worker
  • Family Support Worker
  • Community Liaison Supervisor

Assessment may consist of

  • written answers to questions 
  • role plays
  • project
  • holistic assessment

Evidence may be 

  • written 
  • audio recordings
  • video recordings
  • observation
  • Zoom recording
  • interview
  • documents

There are no prerequisites for this course.

All students will engage in a language, literacy, numeracy and digital literacy (LLND) activity to evaluate potential support requirements.

The Certificate IV in Community Services consists of 15 units:

  • 7 core units
  • 8 electives

Elective units will vary depending on consultation with industry and the topics students will wish to study.

Core units include:

CHCCOM002 Use communication to build relationships
CHCDIV001  Work with diverse people
HLTWHS002 Follow safe work practices for direct client care
CHCADV001 Facilitate the interests and rights of clients
CHCPRP001 Develop and maintain networks and collaborative partnerships
CHCDFV001 Recognise and respond appropriately to domestic and family violence
CHCLEG001 Work legally and ethically


Fees vary due to government funding options available for some courses. Please contact us to confirm course fees.

Part-time – up to 10 months

I wanted a change of careers and AST went above and beyond to find a course that suited my needs, the enrolment process was a breeze and I was supported through the process. Starting a course as an adult was very nerve racking, but the trainer I had ensured every single students needs were met and catered his teaching style to suit their needs, a very inclusive organisation and a very safe environment to be in.

Course participant Angie

Access Skills Training was the best experience for me, and the best thing that I could have done.

Course Participant Kylie

Completed Cert IV in Disability with AST online, trainers were extremely helpful and the online portal was easy to navigate. Would highly recommend AST.

Course Participant Emma

Thoroughly enjoyed completing my cert 3 and 4 in disability with AST, and am now working in a very rewarding career.

Course Participant Joanne