Do you see yourself working in a community environment or local organisation? Do you enjoy supporting others? If so, a career in community service beckons.  

The Certificate III in Community Services can provide you with the basic skills and knowledge required to gain employment as a community services worker that provides a first point of contact and assists individuals in meeting their immediate needs, under direct supervision.

Your training will have a broad-based focus, with an accent on: 

  • Responding to client’s needs
  • Workplace health and safety knowledge
  • Mandatory reporting
  • Supporting people with mental health barriers
  • How to increase the safety of individuals at risk of suicide
  • Working with diverse communities

Graduates of this nationally accredited Certificate III can move into roles where they provide a first point of contact and/or directly assist individuals in meeting their immediate needs. At this level, people typically work under the direction of others, with both direct and indirect supervision.

  • Face-to-face
  • Blended
  • Part-time – up to 12 months

Occupational titles may include:

  • Assistant community services workers
  • Contact officers
  • Support worker

Assessment may consist of

  • written answers to questions 
  • role plays
  • project
  • holistic assessment

Evidence may be 

  • written 
  • audio recordings
  • video recordings
  • observation
  • Zoom recording
  • interview
  • documents

There are no prerequisites for this course.

All students will engage in a language, literacy, numeracy and digital literacy (LLND) activity to evaluate potential support requirements.

The Certificate III in Community Services consists of 12 units:

  • 5 core units
  • 7 electives

Elective units will vary depending on consultation with industry and the topics students will wish to study.

Core units include:

CHCCOM005 Communicate and work in health or community services
CHCDIV001  Work with diverse people
HLTWHS002 Follow safe work practices for direct client care
HLTWHS006 Manage personal stressors in the work environment
CHCCCS016 Respond to client needs


Fees vary due to government funding options available for some courses. Please contact us to confirm course fees.

Part-time – up to 12 months

Access Skills Training was the best experience for me, and the best thing that I could have done.

Course Participant Kylie

I would highly recommend AST and if I decide to do more study I will definitely be using AST.

Course Participant Heidi

I never had any problems communication with my trainer and they were always helpful and supportive! Thank you for believing in me but most importantly helping me believe in myself!

Course participant Crystall

I wanted a change of careers and AST went above and beyond to find a course that suited my needs, the enrolment process was a breeze and I was supported through the process. Starting a course as an adult was very nerve racking, but the trainer I had ensured every single students needs were met and catered his teaching style to suit their needs, a very inclusive organisation and a very safe environment to be in.

Course participant Angie